Senior Staff Cloud Security Engineer | Operational Technology | Office of CISO

Stack

Responsibilities

• ▹Lead multifaceted security conversations, primarily with Canadian Energy and Utility customers and prospects
• ▹Understand security concerns associated with Agentic AI and GenAI implementations
• ▹Support the Sales Teams in pre- and post-sales efforts
• ▹Respond to prospect and customer security questions and security questionnaires, and conduct security calls with customers
• ▹Present and evangelize on AI and cloud adoption and assurance
• ▹Contribute to the overall messaging and positioning of the Security Office
• ▹Coordinate and manage the end-to-end customer cloud security experience
• ▹Participate in security industry forums, communities and standards organizations, and in discussions and presentations with partners and customers
• ▹Investigate and understand cloud and AI threats
• ▹Act as escalation point for security incidents and investigations, work with internal teams to resolve issues and conduct post mortems
• ▹Propose and develop structural and design changes to advance ServiceNow's security posture (Voice of the Customer)
• ▹Lead cross-functional teams
• ▹Contribute to contract negotiations related to security terms

Requirements

• ▹Minimum 12 years of experience in IT and 5 years in Cloud Security
• ▹Eligibility to obtain and hold a reliability status in Canada
• ▹Solid understanding of security concerns associated with Agentic AI and GenAI implementations
• ▹Expertise in IT, OT, IoT, medical device and critical infrastructure security
• ▹Excellent communication and presentation skills, strong customer-facing skills
• ▹Experience with Cloud Operations (as a customer or provider)
• ▹Expertise in enterprise cyber defense techniques and threat analysis
• ▹Deep understanding of Security Operations
• ▹A general understanding of ITIL and ITSM
• ▹Understanding of the sales life cycle
• ▹Ability to articulate complex issues to executives and customers
• ▹Self-motivated; ability to excel with little supervision
• ▹Fluent in English

Nice to have

• ▹ServiceNow ITOM and/or Armis expertise
• ▹Desired industry certifications: CISSP, CISM, CSSP, CEH or equivalent
• ▹French speaking

Soft skills

About the company

ServiceNow's AI platform brings together any AI, any data and any workflow, helping 85% of the Fortune 500 work smarter. The ServiceNow Security Organization delivers security solutions that protect the company and its customers so it remains the most trusted SaaS provider.