Staff Software Engineer, Enterprise Product

Stack

Responsibilities

• ▹Drive technical direction for the team, building an enterprise-ready platform that scales with the customer base and feature set, applying the right architectural principles and design patterns
• ▹Lead complex initiatives from ambiguous requirements to shipped products
• ▹Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
• ▹Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
• ▹Partner directly with customers and cross-functional teams to identify opportunities and validate product direction
• ▹Mentor engineers and elevate team practices through code review, technical design, and knowledge sharing

Requirements

• ▹6+ years building full-stack software products, with demonstrated impact on technical direction and strong product thinking
• ▹Deep expertise in TypeScript and/or Python, with strong architecture and system design skills
• ▹Proven ability to design abstractions and platforms that serve diverse use cases elegantly
• ▹Track record of leading technical initiatives and driving consensus across teams
• ▹Experience balancing technical excellence with rapid iteration and customer needs
• ▹Strong product intuition and history of translating user feedback into technical solutions
• ▹History of mentoring engineers and establishing technical standards

Nice to have

• ▹Experience building security-sensitive product systems, such as authentication and data access controls
• ▹Experience building and scaling developer tools, APIs, platforms, or infrastructure products
• ▹Familiarity with LLMs, AI agent systems, prompt engineering, or building products on top of AI capabilities
• ▹Familiarity with asynchronous programming and building scalable systems
• ▹Experience with observability, data visualization, or analytics products
• ▹History of establishing technical standards, design patterns, or architectural principles adopted across teams

Soft skills

What we offer

• ▹Take-what-you-need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• ▹Medical, dental, and vision benefits for you and your family
• ▹Life insurance and disability benefits
• ▹Retirement plan (e.g., 401K, pension)
• ▹Parental leave
• ▹Fertility and family-building benefits through Carrot
• ▹Daily lunches and snacks in the office

About the company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Its technology enables enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents across voice, chat, email, SMS, and other channels. Decagon is backed by investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.