Customer Success Engineer

Stack

Responsibilities

• ▹Be the front line for customer requests
• ▹Debug, report and ship scoped fixes for bugs and regressions
• ▹Turn recurring tickets into permanent fixes via docs, product PRs, or agent improvements
• ▹Train and improve the AI support agent by refining prompts, adding tools and running evals
• ▹Create guides and examples showcasing what's possible with Resend
• ▹Proactively build relationships and identify potential customer pain points
• ▹Advocate for customer needs to the wider Resend team

Requirements

• ▹Loves helping developers solve problems
• ▹Can handle and perform under customer pressure
• ▹3-5 years of technical support or customer success experience
• ▹Experience scaling support at a high-growth company using automation and AI
• ▹Experience improving email deliverability

Soft skills

What we offer

• ▹Honest, low-ego team
• ▹Autonomy to "just ship it"
• ▹Ownership of problems and solutions
• ▹100% remote team with flexible schedules
• ▹Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
• ▹Compensation: $120,000-$140,000 USD, commensurate with experience

About the company

Resend is building the modern email-sending platform for developers, used by over 3 million developers. Its fully remote team of 45 spans 13+ countries, backed by a16z, Y Combinator and others.