Principal Genesys Cloud PS Consultant (No Visa Sponsorship)

Stack

Responsibilities

• ▹Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions
• ▹Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off
• ▹Analyze complex business and technical challenges to define scalable and effective solution architectures
• ▹Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate
• ▹Configure and optimize Genesys Cloud environments to align with changing business and operational needs
• ▹Lead the planning and execution of contact center deployments, migrations, and system upgrades
• ▹Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors
• ▹Support production readiness activities and ensure smooth transition of contact center solutions into live environments

Requirements

• ▹Must have valid authorization to work in the United States at the time of application; visa sponsorship is not available for this role
• ▹5+ years of hands-on experience supporting and optimizing large, multi-site, complex contact center environments
• ▹Experience in designing, implementing, and supporting Genesys Cloud solutions in enterprise settings
• ▹Proven expertise in building routing strategies and IVR workflows using Genesys Architect
• ▹Experience with CRM integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environment
• ▹Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance
• ▹Solid understanding of business processes and their alignment with customer experience technologies
• ▹Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches

Nice to have

• ▹Knowledge of Genesys Cloud Workforce Management (WFM): expert guidance and best practices to optimize workforce management processes
• ▹Genesys Cloud training delivery for supervisors, administrators, users, and architects
• ▹Experience with CX Cloud from Genesys and Salesforce

Soft skills

What we offer

• ▹Competitive pay and benefits, including health insurance and a relocation program
• ▹Work From Anywhere culture with flexible remote work
• ▹Growth mindset: certification programs, mentorship and talent investment programs, internal mobility and internship opportunities
• ▹Global impact: collaboration on projects for top global clients
• ▹Welcoming multicultural environment with open communication and regular team-building events
• ▹Social sustainability values across five pillars: IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality

About the company

Miratech is a global IT services and consulting company bringing together enterprise and start-up innovation. Since its founding in 1989, over 99% of Miratech's engagements have succeeded in meeting or exceeding scope, schedule, and budget objectives. The company operates across 5 continents in over 25 countries, with nearly 1,000 full-time professionals and an annual growth rate exceeding 25%.