Conversational AI Architect – Google Dialogflow

Stack

Responsibilities

• ▹Design end-to-end solutions that align with enterprise environments and business needs
• ▹Establish and promote best practices, reusable design patterns, and architectural standards
• ▹Create clear and concise documentation (backend integration specs, business logic details, high-level architecture)
• ▹Identify needed APIs (analysis and onboarding, request/response structures, DTO classes) and produce high-level designs for middleware teams
• ▹Act as liaison between business stakeholders and development teams, translating requirements into technical solutions
• ▹Work closely with engineers to support implementation of designed solutions
• ▹Engage proactively with external teams to ensure alignment and successful project execution
• ▹Tune voice solutions for optimal performance using AI/ML-powered speech recognition best practices

Requirements

• ▹5+ years as a Solution Architect, preferably in voice-based solutions and cloud platforms
• ▹3+ years of experience with Google Dialogflow CX and large language models (LLM)
• ▹Experience designing secure and scalable backend integrations
• ▹3-4 years hands-on Python experience for backend development, API creation, automation, and integration of conversational AI solutions
• ▹Deep knowledge of IVR/bot systems
• ▹Deep understanding of voice solution architecture, including VXML, ASR, and NLP-based interactions
• ▹Proficiency in API development, integrations, authentication mechanisms (OAuth, certificates), and data mapping
• ▹Proficient in managing transfer and storage of conversational data between platforms
• ▹Hands-on experience designing call flows using Visio or draw.io
• ▹Design and documentation skills tailored to enterprise business needs
• ▹Excellent communication and collaboration skills
• ▹Experience working with business stakeholders to define requirements and deliver solutions

Nice to have

• ▹Hands-on experience in development and implementation of solutions in Google CCAI
• ▹Background in AI-driven speech processing and conversational AI solutions
• ▹Prior experience in an Agile development environment

Soft skills

What we offer

• ▹Culture of Relentless Performance
• ▹Competitive pay and benefits, including health insurance, language courses, and a relocation program
• ▹Work From Anywhere culture
• ▹Growth mindset: certification programs, mentorship, talent investment programs, internal mobility and internship opportunities
• ▹Global impact on projects for top global clients
• ▹Welcoming multicultural environment
• ▹Social sustainability values across five pillars (IT education, community empowerment, fair operating practices, environmental sustainability, gender equality)

About the company

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. Operating since 1989 with a Relentless Performance culture, over 99% of its engagements succeed. Miratech operates in over 25 countries across 5 continents, employs nearly 1,000 full-time professionals, and grows more than 25% annually.