Google DialogFlow Engineer (Python)

Stack

Responsibilities

• ▹Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, Dialogflow CX
• ▹Craft clean, efficient, and maintainable code adhering to industry best practices and standards.
• ▹Develop custom components and tools to optimize the functionality and performance of the chatbot ecosystem.
• ▹Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations.
• ▹Leverage natural language processing (NLP), LLM and machine learning (ML) techniques, including TTS, STT, and SSML, to enable chatbots to comprehend and respond intelligently to user inputs.
• ▹Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions.
• ▹Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement.
• ▹Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.

Requirements

• ▹4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework.
• ▹Strong hands-on experience with Python for backend development, API integrations, and chatbot orchestration
• ▹Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.
• ▹Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities.
• ▹Solid understanding of Google as a Software-as-a-Service platform.
• ▹Proven troubleshooting and analytical skills in complex, distributed environments.
• ▹Familiarity with SQL and experience working with relational databases.
• ▹Experience integrating web services into applications.
• ▹Bachelor's degree in a technology-related field or equivalent experience.

Nice to have

• ▹Familiarity with automated testing practices.

What we offer

• ▹Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• ▹Competitive Pay and Benefits: comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ▹Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• ▹Growth Mindset: professional development opportunities including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• ▹Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• ▹Welcoming Multicultural Environment: dynamic, global team, inclusive and supportive work environment with open communication and regular team-building events.
• ▹Social Sustainability Values: sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

About the company

Miratech helps visionaries change the world. It is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for some of the world's largest enterprises. As a values-driven organization, its culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding scope, schedule, and/or budget objectives since its inception in 1989. Miratech has coverage across 5 continents, operates in over 25 countries, retains nearly 1000 full-time professionals, and its annual growth rate exceeds 25%.