Senior Technical Success Manager

Stack

Responsibilities

• ▹Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize strategic alignment
• ▹Offer technical guidance, product insights, and best practices to develop customized strategies for integrating Zscaler solutions
• ▹Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions
• ▹Proactively identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success
• ▹Participate in creating and sharing best practice guides and playbooks to strengthen the team's collective impact

Requirements

• ▹Foundational understanding of AI/ML technologies
• ▹5+ years of experience in a customer-facing technical role (Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering) focused on Cloud, Web Security, Networking, or Infrastructure
• ▹Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio
• ▹Proven ability to analyze customer data to develop tailored adoption strategies and risk mitigation plans
• ▹Native/bi-lingual German language proficiency

Nice to have

• ▹Experience leveraging AI-powered operational analytics or predictive health-scoring dashboards
• ▹Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB
• ▹Understanding of industry-specific workflows and relevant certifications (CISSP, CCNP, CCIE, Network+, AWS, Azure, or Google Cloud)

Soft skills

What we offer

• ▹Various health plans
• ▹Time off plans for vacation and sick time
• ▹Parental leave options
• ▹Retirement options
• ▹Education reimbursement
• ▹In-office perks, and more

About the company

Zscaler accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. Its cloud-native Zero Trust Exchange platform, powered by one of the world's largest security data lakes, protects users, devices, and applications from cyberattacks and data loss with AI-driven solutions.