Staff Product Manager – Integration Security & AI Gateway

Stack

Responsibilities

• ▹Define and drive the roadmap for Integration Security and AI Gateway Security
• ▹Own the security architecture for MCP server governance — onboarding, risk classification, access control, credential mediation and audit — using OAuth 2.1 as the foundational trust protocol
• ▹Partner with engineering, design, and documentation teams to deliver secure, developer-friendly capabilities
• ▹Engage directly with enterprise customers, security architects, and platform administrators
• ▹Translate complex security requirements — compliance mandates and zero-trust principles — into clear, executable product requirements
• ▹Analyze customer telemetry, support trends, and security landscape shifts to inform prioritization
• ▹Drive cross-functional alignment across Platform Engineering, AI Studio, AI Control Tower, and Workflow Data Fabric
• ▹Represent the product area in customer advisory sessions, community forums, security working groups, and executive briefings
• ▹Integrate market analysis, usability research, and developer feedback into product requirements

Requirements

• ▹8+ years of experience in integration security, API security, Identity & Access Management, or enterprise platform security
• ▹Deep protocol expertise: OAuth 2.0/2.1, mTLS, REST/SOAP web services, credential management, outbound integration patterns
• ▹AI and agentic AI fluency: MCP, A2A, LLM orchestration, AI agent frameworks, agentic security models
• ▹Strong product execution: writing product requirements, user stories, acceptance criteria, shepherding features from discovery through GA in an agile environment
• ▹Customer and developer orientation, building durable relationships
• ▹Cross-functional leadership without direct authority (engineering, design, QE, security, legal)
• ▹Clear communication of security trade-offs to technical and non-technical executives

Nice to have

• ▹Experience with zero-trust security models, service mesh security, or API gateway architectures
• ▹Familiarity with compliance frameworks (NIST, SOC 2, ISO 27001, FedRAMP)
• ▹Hands-on experience with the ServiceNow platform, Integration Hub, or MID Server architecture
• ▹Prior PM experience on developer-facing products or platform API products
• ▹Experience building or governing AI agent workflows, including tool-calling security or prompt injection defenses
• ▹Familiarity with hyperscaler AI platforms (AWS Bedrock, GCP Vertex AI, Azure OpenAI)

Soft skills

What we offer

• ▹Health plans, including flexible spending accounts
• ▹401(k) Plan with company match
• ▹Employee Stock Purchase Plan (ESPP)
• ▹Matching donations
• ▹Flexible time away plan
• ▹Family leave programs
• ▹Equity and variable/incentive compensation

About the company

ServiceNow is the AI control tower for business reinvention. Its AI platform helps 85% of the Fortune 500 work smarter, faster, and better, building an AI-native culture where technology and talent are unstoppable together.