Senior Solutions Engineer

Stack

Responsibilities

• ▹Support field sales in helping customers understand the value of Kong API Management
• ▹Establish customer requirements and build trusted relationships across the sales lifecycle
• ▹Support PoCs throughout the evaluation process
• ▹Ensure 100% customer satisfaction across assigned accounts
• ▹Coordinate with support, product, and engineering teams
• ▹Create technical documentation for DevOps and implementations

Requirements

• ▹7+ years software/sales engineer management experience at SaaS, Open Source, or Enterprise Software company
• ▹Post-sales/support background with aptitude for technical sales also considered
• ▹Solid understanding of cloud computing trends and open source business models
• ▹Strong listening and communication skills
• ▹Confident leading discussions with Product Managers, Engineers, and Executives

Nice to have

• ▹Experience with Docker
• ▹Fluent on Linux OSes
• ▹Familiarity with CI/CD pipelines
• ▹Knowledge of Kubernetes, DCOS/Mesos, Docker Swarm

Soft skills

About the company

Kong Inc. is a leading developer of API and AI connectivity technologies, building the infrastructure that powers the agentic era.