Staff IT Engineer (IAM)

Stack

Responsibilities

• ▹Design, develop, and standardize the IAM lifecycle and associated workflows for employee accounts
• ▹Drive automation by configuring and managing workflows for provisioning, de-provisioning, and access changes
• ▹Complete and maintain key IdP integrations of varying complexity with business applications
• ▹Lead the transition to least-privilege and support the organization-wide RBAC initiative
• ▹Maintain documentation for all core applications and processes
• ▹Address and resolve identity-related incidents and escalated service requests
• ▹Work collaboratively with stakeholders to establish IAM policies and governance

Requirements

• ▹5+ years in a fast-paced SaaS environment supporting a distributed workforce, focused on IAM (Okta experience strongly preferred)
• ▹Subject matter expertise in IAM technologies: IdP implementation, JML automation, and integrating SaaS applications via APIs, SCIM, and OIDC/SAML
• ▹Experience driving large-scale access control deployments requiring cross-functional collaboration and user impact management
• ▹Ability to synthesize and present technical solutions to business stakeholders
• ▹Methodical, autonomous project ownership with consistent visibility

Soft skills

About the company

Headway is building a new mental healthcare system that everyone in the US can access. The company started by automating the biggest barrier to care — insurance admin work such as credentialing, claims, and payment reconciliation — and is now building the full platform on which more than 75,000 therapists run their practice, serving over 1 million patients nationwide. Headway is a Series D company that has raised $325M+ in funding, backed by investors including a16z, Accel, and Spark Capital. The in-house IT team relies on tools such as Okta, Lumos, 1Password, and Jira Service Desk.