Technical Support Specialist

Responsibilities

• ▹Provide fast, friendly, and technically sound support via email, chat, and video calls, meeting SLAs and CSAT targets across EU and US hours
• ▹Diagnose, reproduce, and resolve product issues, documenting bugs and working closely with Engineering on timely fixes
• ▹Capture and communicate customer feedback, identify recurring pain points, and represent the voice of the customer to Product and Engineering
• ▹Contribute to the Help Center, FAQs, and internal documentation (Notion, Guru), refining support processes
• ▹Build and maintain deep expertise in Attio's functionality, APIs, and integrations, staying ahead of new releases
• ▹Collaborate closely with Support, Product, and Engineering to ensure consistent, high-quality service delivery
• ▹Partner with customers to deeply understand their goals, workflows, and data models, providing strategic, scalable solutions for long-term value

Requirements

• ▹Currently based in New York, New Jersey, or Florida (remote role with a location requirement)
• ▹2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment
• ▹Confident troubleshooting APIs, AI tools, CRMs, and workflow tools
• ▹Outstanding written and verbal communication, able to explain complex topics with clarity and warmth
• ▹Genuine customer empathy
• ▹Curiosity and proactive initiative, a self-driven learner
• ▹Highly organized, detail-oriented, and dependable

Nice to have

• ▹Experience with Zapier, Intercom, and/or Linear
• ▹Experience providing live phone support or running customer workshops

Soft skills

About the company

Attio is the CRM built for the AI era, designed for the most ambitious go-to-market teams. The company has raised $116M from top investors including GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.