Delivery Service Manager for Financial & Mobility Technology (Maternity Cover)

Responsibilities

• ▹Backlog Ownership: manage and prioritize the product backlog by balancing business value, risks, and technical dependencies
• ▹Requirement Translation: convert stakeholder needs into clear, ready user stories with acceptance criteria
• ▹Release Planning: lead operational readiness and impact assessments for feature deployments
• ▹Stakeholder Liaison: act as the bridge between business leaders and developers to manage expectations and refine the roadmap
• ▹End-to-End Execution: oversee daily operations and track progress for stable, reliable delivery of services
• ▹Vendor Management: serve as the primary contact for external partners, ensuring quality, scope, and compliance standards
• ▹Quality & Health Monitoring: monitor system health and maintain performance dashboards
• ▹Risk & Compliance: maintain audit readiness and internal controls aligned with security and regulatory policies

Requirements

• ▹Deep technical knowledge in specified systems alongside strong understanding of IT Service Management and SCRUM methodologies
• ▹Excellent English communication skills and the ability to represent user groups, influencing expectations across all levels
• ▹Analytical thinking combined with a 'good enough instead of perfection' philosophy to manage high input volumes
• ▹Proven ability to work with minimal supervision and plan personal workloads while being an effective contributor to virtual teams
• ▹Passion for continuous learning and knowledge sharing, hands-on customer-service-oriented approach to problem-solving

Soft skills

What we offer

• ▹Development opportunities: constant development opportunities, free language courses & training, international assignments, internal position changes
• ▹Excellent benefits: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching/mentoring, buddy program, team buildings, holiday party
• ▹Flexibility: home office commonly available (typically 2 office days/week on average)
• ▹A global inclusive community where we learn from each other

About the company

Roche has more than 100,000 employees globally dedicated to advancing science and ensuring access to healthcare today and for future generations. More than 26 million people have been treated with Roche medicines, and over 30 billion tests have been conducted using its Diagnostics products.