Technical Customer Success India

Responsibilities

• ▹Engage with at-risk accounts to prevent churn
• ▹Drive product adoption and maximize customer value
• ▹Escalate complex technical issues to the right teams
• ▹Debug and resolve workflow issues
• ▹Drive onboarding and deployment for new clients
• ▹Deliver training sessions to customer teams
• ▹Share customer insights with the product team

Soft skills

About the company

Aikido builds developer-first security products that reduce real risk without slowing down software delivery. Founded in 2022 by third-time founders, the company has raised $85M and is focused on making self-securing software a reality, taking on legacy security tools with products developers actually want to use.