Director, Engineering

Stack

Responsibilities

• ▹Own the vision, roadmap, and execution for Customer.io's billing platform: a custom, in-house system built for real SaaS complexity - usage-based billing, subscription management, and multi-tier pricing
• ▹Partner with Product, Finance, and Engineering leadership to align billing strategy with company goals
• ▹Make build-vs-buy decisions with conviction, and lead the team through them
• ▹Mentor and develop engineering managers and senior technical leaders
• ▹Drive a culture of accountability, transparency, and continuous improvement across the org
• ▹Leverage AI tools to accelerate team velocity and bring an AI-native perspective to how the team builds

Requirements

• ▹12+ years of software engineering experience, with 8+ years leading engineering teams
• ▹At least 4+ years managing engineering managers and/or directors
• ▹Proven track record of taking complex, custom platform initiatives from zero-to-one at a SaaS or marketplace company, through to production at scale
• ▹Deep understanding of SaaS software architecture, cloud-native infrastructure, and build vs. buy tradeoffs
• ▹Experience in domains requiring real platform complexity - not just feature development, but systems other parts of the business depend on
• ▹Ability to translate technical complexity into clear strategy and communicate effectively with engineers and executives
• ▹Strong track record building high-performing teams: hiring, developing talent, creating career paths, navigating team transitions
• ▹Demonstrated AI-native leadership - a track record of bringing AI-first development practices into how the team works
• ▹Comfort operating in ambiguity and making difficult tradeoffs between competing priorities

Nice to have

• ▹Experience at high-growth SaaS companies; delivered results at a startup
• ▹Track record of shipping in high-velocity product orgs where the domain was treated as a first-class engineering concern
• ▹Experience in the domains of audience segmentation, customer data platforms (CDPs), self-service or growth

Soft skills

What we offer

• ▹Starting salary $230,000-$270,000 USD (or equivalent in local currency) depending on experience
• ▹100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employee and family
• ▹16 weeks paid parental leave
• ▹Unlimited PTO
• ▹Stipends for remote work and wellness
• ▹Professional development budget

About the company

Customer.io's platform is used by over 9,000 companies - from scrappy startups to global brands - to send billions of emails, push notifications, in-app messages, and SMS every day. Under the hood, Go, React, and AI help the team ship fast and scale with confidence.