German speaking Technical Support Analyst

Why this role is a great next step Hybrid working model – only 1–2 days per week in the office Work on real technical challenges , not just repetitive tasks Grow your skills in support, incident handling, escalation, and IT operations Be part of a supportive international team Help shape processes in a fast-growing service centre Enjoy a modern office in the heart of Sofia and a healthy work-life balance What you’ll do Support users via phone and ticketing systems Troubleshoot technical issues and provide timely solutions Manage and update support tickets accurately Monitor recurring issues and escalate when needed Help maintain service quality, KPIs, and SLAs Support major incidents and contribute to reporting Collaborate with teammates and help guide junior colleagues What we’re looking for German and English at B2 level or higher At least 2 years of experience in Customer Support / Service Desk / Help Desk Good knowledge of Windows, MS Office, VPN, antivirus, and internet applications Experience with tools like ServiceNow, JIRA, BMC Remedy , or similar is a plus A proactive, service-minded, and tech-curious personality Strong communication, problem-solving, and teamwork skills Bring your language skills, technical mindset, and motivation to learn — and grow with us at KOSTAL. Why KOSTAL KOSTAL is a family-owned German company with more than 100 years of history and around 20,000 employees worldwide . At our Sofia office, you’ll find the energy of a growing team, the stability of a global organization, and the chance to build a meaningful career. Flexible working model with the option to work remotely, while also connecting in person when needed — supporting a healthy work-life balance Modern, sustainable office in Sofia, with parking and secure bicycle storage Join a supportive, diverse, and highly skilled team where collaboration and knowledge-sharing are part of everyday work Enjoy the opportunity to make a real impact by helping build new processes from the ground up and actively shaping BSC operations Be part of a values-driven culture that is down-to-earth, appreciative, inspiring, and innovative