Staff Software Engineer I - SRE

Stack

Responsibilities

• ▹Analyze systemic failure patterns and design improvements that prevent incident recurrence
• ▹Define and maintain SLO/SLA frameworks, using error budgets to guide reliability investments
• ▹Build tooling and automation to reduce incident response toil
• ▹Own Rootly configuration, workflows and integrations with PagerDuty, Jira, Confluence and Slack
• ▹Analyze reliability data and build dashboards that drive action
• ▹Explore AI-assisted approaches to documentation quality and incident analysis
• ▹Serve as on-call Incident Commander, including as escalation IC for the most severe incidents
• ▹Develop and deliver training programs for engineering teams at all levels
• ▹Coach teams through post-mortems and actionable corrective actions
• ▹Edit and review customer-facing incident documents (CRCA) for quality and clarity

Requirements

• ▹10+ years in SRE, incident management or reliability engineering
• ▹Cloud experience with at least one of AWS, GCP or Azure
• ▹Deep expertise with incident management tooling (Rootly, PagerDuty or similar)
• ▹Strong understanding of distributed systems and failure modes at scale - Kafka/event streaming expertise preferred
• ▹Deep experience with observability: metrics, logging, tracing
• ▹Kubernetes and container orchestration experience
• ▹Understanding of CI/CD pipelines and release processes
• ▹Familiarity with SLO/SLA frameworks
• ▹Strong written communication (design docs, one-pagers, runbooks)
• ▹Post-mortem facilitation experience
• ▹Large company experience navigating reliability/incident programs at 500+ engineer organizations

Nice to have

• ▹Multi-cloud experience (minimum 2+ of AWS/GCP/Azure)
• ▹Modern CI/CD, GitHub and AI-assisted workflow experience

Soft skills

About the company

Confluent is building the world's best data streaming platform, putting information in motion so companies can react in near real-time. Confluent is an IBM subsidiary that has been acquired by IBM and will be integrated into the IBM organization.