IT Support Specialist (USA Maryland) m/f/d 100%

This job posting is for our location in Maryland, USA. Provide support to users in sales, service, administration, and warehousing for questions and issues in Business Central; analyze, document, and track problems Handle occasional on-site IT tasks, including setting up laptops and desktops and troubleshooting printers and peripherals, in coordination with the IT infrastructure team at Headquarter (Switzerland) Document the business processes and requirements of the U.S. organization, clarify them with the line departments, and prioritize them with Business IT at Headquarter (Switzerland) Manage configurations, master data, and authorization requests within the agreed-upon area of responsibility; coordinate changes and approvals with Headquarter (Switzerland) Support testing, implementation, training, and documentation for customizations, releases, and new features Monitor interfaces and data flows to adjacent applications and analyze issues in collaboration with headquarter and external partners Collaborate on digital transformation projects from requirements gathering through implementation and serve as a liaison between local business units and central IT teams Coordinate technical priorities, process changes, and further developments for Business Central with the Business IT team at headuarter Coordinate standards, security requirements, technical changes, and escalations related to the infrastructure environment with the IT infrastructure team at headquarter Document requirements, decisions, issues, and solutions in such a way that local departments and teams at headquarter are all on the same page