Senior Data Analyst - Care
Pennylane, one of the fastest-growing fintechs in France, is looking for a Senior Data Analyst to join its Science & Analytics team focused on Customer Care (3-5 people), within the broader Data department (40+ people). At Pennylane data drives decisions, and the data team treats data as a production asset, making it available company-wide. You will proactively use data to identify opportunities to improve customer and partner outcomes and Care processes, acting as a sparring partner for Care leaders (Partner Success and Customer Success).
Responsibilities
- ▹Proactively use data to identify opportunities to improve customer and partner outcomes and Care processes
- ▹Act as a sparring partner for Care leaders (Partner Success and Customer Success), anticipating key customer and partner questions and answering them with data and statistical skills
- ▹Steer decision-making through rigorous analyses, navigating ambiguity and collaborating across domains
- ▹Drive a self-service approach to analytics and promote a data-driven culture by understanding colleagues' data needs
- ▹Contribute to creating data models in the Data Warehouse using dbt and help shape the Data Engineering roadmap
Requirements
- ▹Previous experience as a Data Analyst, ideally in scale-up environments (5-6 years)
- ▹Seasoned working with SQL, dbt and data visualization tools
- ▹Comfortable collaborating with cross-functional stakeholders beyond the data team
- ▹Strong business acumen and the ability to be seen as a trusted partner by business stakeholders
- ▹Strong communication skills and the ability to articulate ideas clearly
- ▹Fluent in English (French is a plus)
Nice to have
- ▹French language skills
Soft skills
What we offer
- ▹Remote-friendly culture with the ability to work from parts of Europe
- ▹Compensation package plus company shares
- ▹Home workspace budget and coworking allowance
- ▹Gymlib access to fitness and wellness, Busuu for language learning, latest Apple equipment
- ▹France-based staff: 6-12 RTT, 5 weeks PTO, Swile lunch credits and Alan Blue healthcare
About the company
Pennylane is one of the fastest-growing fintechs in France, aiming to become the most beloved financial operating system of French (and soon European) SMEs and accounting firms. It has raised 400 million euros (including from Sequoia), grown to 1000 employees with a 4.6/5 Glassdoor rating, and serves more than 900,000 SMEs and over 6000 accounting firms in France.