DevOps Technical Support Specialist

Stack

Responsibilities

• ▹Analyse, investigate and resolve moderately complex incidents in a DevOps environment
• ▹Identify the root cause of problems and coordinate their resolution with different technical teams
• ▹Follow up on incidents that need extended investigation or involve multiple areas
• ▹Work with development, platform and operations teams to keep services stable
• ▹Take part in the continuous improvement of processes, tools and support procedures
• ▹Contribute to automating operational tasks through scripting and DevOps tools

Requirements

• ▹At least 2-3 years in technical support, operations or DevOps roles, analysing and resolving moderately complex incidents
• ▹Basic Linux knowledge
• ▹Basic Git knowledge
• ▹Basic Bash and Python
• ▹Handling configuration files and technical troubleshooting
• ▹Basic knowledge of REST APIs and the HTTP protocol
• ▹Basic knowledge of CI/CD and pipelines
• ▹Basic knowledge of containers and Kubernetes
• ▹Basic knowledge of authentication and authorisation
• ▹Basic knowledge of observability and monitoring (Grafana)
• ▹Familiarity with Jira and incident management tools
• ▹Experience with or basic knowledge of Azure Cloud
• ▹Analytical ability to investigate problems and find the root cause
• ▹Technical English

Nice to have

• ▹GitHub Actions and workflow management
• ▹CI/CD pipelines in GitHub environments
• ▹ArgoCD or the Argo ecosystem
• ▹Automation with Bash and Python
• ▹Kubernetes and cloud platforms
• ▹Advanced technical support focused on diagnosis and problem resolution
• ▹DevOps culture and continuous improvement
• ▹Interest in further developing your career in DevOps

Soft skills

What we offer

• ▹Permanent contract
• ▹100% remote work
• ▹Internal training and access to certifications
• ▹Flexible compensation plan: health insurance, transport, childcare and meal vouchers
• ▹Referral programme: an extra reward for recommending friends
• ▹Events, meetups, tech days, talks and more
• ▹26 days of rest (22 vacation days, 2 flexible days, and December 24 and 31 off)
• ▹Flexible hours: Mon-Thu 8:30-18:00, Fri 8:00-15:00; intensive summer schedule in July and August, 8:00-15:00

About the company

knowmad mood is a digital transformation company of more than 3,000 people. Its values are collaboration, innovation, commitment, fun and trust.