Platform Support Engineer

Stack

Responsibilities

• ▹Lead deployments of MES and application environments
• ▹Execute remote installations and validate pre-conditions, dependencies and compatibility before deployment
• ▹Ensure smooth, structured and auditable installation flows
• ▹Manage environment governance and access: grant access according to governance policies, enforce environmental limits, quotas and expiration rules
• ▹Ensure secure and compliant access workflows across teams and customers
• ▹Monitor resource consumption (CPU, memory, storage, cluster health), identify scaling needs and perform capacity adjustments
• ▹Deploy and support solutions in DMZ or restricted network zones, validating firewall, routing, reverse proxy and TLS configurations
• ▹Troubleshoot complex deployment issues using logs, containers, pods, events and system traces
• ▹Collaborate with engineering, SRE and infrastructure teams
• ▹Resolve installation and post-installation issues with a root-cause mindset rather than temporary workarounds
• ▹Advise partners and customers on best practices for infrastructure, virtualization, container platforms and network setups
• ▹Clarify responsibilities between internal teams, integrators and customers
• ▹Document lessons learned and corrective/preventive actions, contribute to knowledge bases and troubleshooting playbooks
• ▹Help improve automation, observability and deployment tooling

Requirements

• ▹Strong experience with Docker and Kubernetes/OpenShift: containerized deployments, pod troubleshooting, logs, events, networking, health checks
• ▹Solid background in Linux (networking, volumes, system services, journaling)
• ▹Hands-on experience with VMware or Hyper-V (VM provisioning, configuration, snapshots)
• ▹Strong problem-solving and investigative skills, with a methodical, log-oriented approach
• ▹Ability to troubleshoot beyond standard procedures
• ▹Strong organization, time-management and prioritization skills
• ▹High attention to detail, ownership and accountability
• ▹Excellent written and spoken English

Nice to have

• ▹Experience with Kafka or ClickHouse in distributed deployments
• ▹Familiarity with the manufacturing / MES / industrial domain (semiconductor, electronics, medical devices, industrial equipment)
• ▹Experience with SQL Server, including backup/restore, high availability and performance
• ▹Knowledge of the ITIL framework, particularly change, incident and problem management
• ▹Exposure to data platforms for operational reporting, analytics, dashboards or log aggregation
• ▹Experience with reverse proxies, TLS certificates and secure network architectures
• ▹Understanding of DevOps-adjacent tools, such as CI/CD pipelines, monitoring and observability stacks (Prometheus, Grafana, ELK), or scripting for automation (PowerShell, Bash)

Soft skills

About the company

Critical Manufacturing develops Industry 4.0 MES software for semiconductor, electronics, life sciences and industrial equipment manufacturers. Its headquarters is in Porto (Maia), Portugal, and it is part of the ASMPT group.