Forward Deployed Solution Engineer – Applied AI FDE

Stack

Responsibilities

• ▹Build solution-ready LLM-enabled applications that span backend logic, data orchestration and front-end UI
• ▹Operate in the field, working side by side with customers to adapt, deploy and iterate in live environments
• ▹Codify reusable assets (libraries, prompts, scaffolds) to accelerate future engagements
• ▹Shape developer experience by sharing feedback with platform and product teams
• ▹Deliver production-ready solutions in agile end-to-end sprints
• ▹Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
• ▹Integrate with legacy systems, navigate ambiguity and ship safely at speed
• ▹Build scaffolds, SDKs and documentation to scale success across customers
• ▹Inform product strategy through field-tested insights and extensible code

Requirements

• ▹Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving (e.g. using AI-powered tools, automating workflows, analyzing AI-driven insights)
• ▹10+ years of software engineering, including 2+ years building systems in customer-facing or embedded roles
• ▹Proven ability to design and implement AI-native software in production environments
• ▹Strength in backend (Python, Node.js, Java), frontend (React, Angular) and APIs (REST/GraphQL)
• ▹Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search and context management
• ▹Skilled in debugging distributed systems, tuning for latency and implementing monitoring
• ▹Ability to contribute to shared SDKs and tools, raising engineering velocity for the whole organization
• ▹Product sensibility: prioritize for user value, MVP iteration and long-term scale
• ▹Experience deploying in AWS, Azure or GCP with CI/CD, containers and infra-as-code
• ▹Able to travel up to 30% to embed onsite with customers

Nice to have

• ▹Experience integrating AI into SaaS platforms like ServiceNow or Salesforce
• ▹Track record of production deployments in secure, regulated enterprise environments
• ▹Contributions to developer experience tooling, frameworks or reusable AI scaffolds

Soft skills

About the company

ServiceNow's AI platform brings together AI, data and workflows for businesses worldwide and helps 85% of the Fortune 500 work smarter and faster.