Payments Data Analyst

Stack

Responsibilities

• ▹Monitor, analyze and optimize payment performance across merchants, processors, payment methods and markets
• ▹Analyze approval rates, decline patterns, routing performance, retry and cascading effectiveness, 3DS performance and transaction success
• ▹Perform deep-dive analyses to identify trends, anomalies and optimization opportunities across processors, card schemes, BINs, countries, merchants and payment methods
• ▹Measure the impact of new product features, processor integrations, routing changes and A/B experiments
• ▹Build and maintain dashboards and reports for Product, Merchant Solutions and leadership
• ▹Define, monitor and improve key product and payment KPIs
• ▹Investigate merchant and processor performance to identify root causes and recommend improvements
• ▹Collaborate with Product Managers on product discovery and feature prioritization
• ▹Work closely with Solution Engineers, Integration Analysts and the ML Specialist
• ▹Support continuous monitoring of payment performance, identifying anomalies and emerging trends
• ▹Present analytical findings and recommendations to technical and non-technical stakeholders

Requirements

• ▹4+ years of experience as a Data Analyst, Product Analyst, Payments Analyst or similar analytical role
• ▹Advanced SQL skills, including complex queries and window functions
• ▹Experience with BI tools such as Metabase, Tableau, Power BI, Looker or similar
• ▹Experience with Python (Pandas, Jupyter Notebook) for data analysis
• ▹Experience working with large datasets

Nice to have

• ▹Experience in FinTech, Payments, SaaS or e-commerce
• ▹Understanding of payment processing, payment orchestration or PSP integrations
• ▹Knowledge of payment routing, retries, cascading and 3DS authentication
• ▹Familiarity with payment KPIs (approval rate, conversion rate, authorization rate, decline analysis)
• ▹Understanding of fraud-related metrics, chargebacks, RDR and risk signals
• ▹Experience with product analytics, experimentation and feature adoption metrics
• ▹Basic understanding of machine learning concepts

Soft skills

About the company

The team builds a payment gateway that accepts funds from users on behalf of merchants and sends funds from merchants to users. The system stores user payment data and is subject to PCI DSS compliance, with multiple integrations with payment systems, providers and gateways, including 3DS.