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Technical Account Manager - Germany

Dataiku
Backend Developer • Lead • Remote • Vollzeit • 📍 Germany
📄 Originalanzeige ansehen (EN)

Dataiku is hiring a Technical Account Manager for Germany. TAMs are highly experienced architects combining deep technical expertise with strong interpersonal skills, supporting a small portfolio of strategic clients (approximately 3 per TAM). They must be effective both in the boardroom with a client CTO and on the command line with a client admin, managing the client relationship while overseeing the technical aspects of their accounts.

Stack

AI/MLAWSAzureGCPHadoopJavaKubernetesLinuxPythonSpark

Responsibilities

  • ▹Collaborate with the customer and the internal account team to identify short- and long-term priorities and develop the engagement plan
  • ▹Manage project milestones with Customer Success Managers and clients, contribute to deliverables, provide status updates, and proactively mitigate issues and risks
  • ▹Serve as the central point for client technical information and contribute to the account strategy
  • ▹Support the Field Engineering team through documentation, process improvements, and knowledge sharing
  • ▹Act as the primary technical advisor for client teams: platform architecture and deployment, operations and upgrades, usage best practices, security, data management, compute resources, MLOps, monitoring, and scaling
  • ▹Assist clients in integrating the product into their systems and troubleshoot technical challenges
  • ▹Capture client feedback and feature requests for the Product and Engineering teams
  • ▹Advise client tech leaders on complementary technologies and long-term technical strategy
  • ▹Explore and support advanced use cases such as edge computing, deep learning, and MLOps

Requirements

  • ▹7+ years of experience in a customer-facing technical role
  • ▹Native or bilingual proficiency in German
  • ▹Strong communication and client relationship skills
  • ▹Experience supporting both pre- and post-sales engagements
  • ▹Proficiency in Linux system administration, including networking
  • ▹Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM)
  • ▹Hands-on experience with cloud platforms (AWS, Azure, GCP)
  • ▹Hands-on experience with the Kubernetes ecosystem: setup, administration, troubleshooting, and tuning
  • ▹Familiarity with the Hadoop and/or Spark ecosystems

Nice to have

  • ▹Experience with Python
  • ▹Data science knowledge
  • ▹Basic knowledge of Java
  • ▹Familiarity with MLOps practices and tools

Soft skills

Strong communication and client relationship managementQuick thinking and positive handling of challenging customer situationsOrganizational rigor

About the company

Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. Its platform connects the full enterprise AI stack, enabling organizations to run AI across multi-vendor environments with centralized governance. Dataiku is an equal opportunity employer.

Languages: Német (anyanyelvi vagy kétnyelvű szint)