IT Support Engineer Apprentice
Contentsquare is looking for an IT Support Engineer apprentice to join its dynamic IT team, reporting to the IT Support & Productivity Lead. The role is primarily responsible for managing IT support for the company's Paris-based operations while acting as a key point of contact for employees worldwide. It offers a blend of hands-on technical learning, foundational troubleshooting, and collaboration with senior IT team members. The position is onsite in central Paris on a one- or two-year apprenticeship contract.
Responsibilities
- ▹Provide first-line technical support to all employees globally via the ticketing system
- ▹Manage and troubleshoot fundamental hardware and software issues for computer systems
- ▹Assist with onboarding and offboarding, including setting up and configuring new employee workstations and accounts
- ▹Maintain IT inventory for the France scope, including hardware, software licenses and peripherals, and keep the stock room organized
- ▹Collaborate with senior IT team members to escalate complex issues and contribute to larger IT projects
- ▹Document IT procedures, solutions and best practices for the IT knowledge base
- ▹Provide hands-on IT and AV support for local office events, All-Hands meetings and presentations
- ▹Perform routine IT maintenance tasks such as laptop system updates and backups
Requirements
- ▹Currently enrolled in the first year of a Bac+1 or Bac+2 program in Information Technology, Computer Science, Networks or a related field
- ▹Looking for a 1-year or 2-year apprenticeship contract
- ▹Based onsite at the office in the center of Paris
- ▹Basic, foundational understanding of operating systems (macOS, Windows)
- ▹Basic understanding of networking concepts (TCP/IP, Wi-Fi)
- ▹Familiarity with common collaborative suites (Google Workspace, Microsoft Office 365)
- ▹Fluency in French and a good working professional level of English
Soft skills
About the company
Contentsquare is an all-in-one experience intelligence platform that helps organizations understand their customers' entire online journey. It is a global leader in the experience analytics space, with a growing presence across 15 offices worldwide, fostering an inclusive workplace.