Technical Onboarding & Engagement Manager
Algolia, a pioneer and market leader in AI Search, is looking for a Technical Onboarding & Engagement Manager. In this role you will be accountable for the end-to-end ownership of multiple concurrent, complex customer implementations, leading engagements from mobilisation through production launch with disciplined execution and strong command of Algolia's product suite. The role requires exceptional customer-facing presence, operational rigor, decisive stakeholder leadership, and proactive risk management to ensure customers achieve durable, long-term value. The role is hybrid, with an annual base salary range of £56,500 to £78,100.
Stack
Responsibilities
- ▹Partner with Account Executives and Solution Engineers to ensure a structured pre-to-post sales handoff, validating scope, success criteria, resource allocation and implementation readiness
- ▹Define AI Search requirements and detailed project plans in collaboration with Professional Services teams
- ▹Own technical engagement management across a portfolio of onboarding services as the primary point of contact
- ▹Partner with Global System Integrators (GSI) on product, service and delivery strategies
- ▹Drive project governance and accountability, managing milestones, dependencies, deliverables, hours/budget and quality expectations
- ▹Provide clear, structured communication on project health, progress, risks and strategic recommendations
- ▹Proactively identify and mitigate risks, remove blockers and execute contingency plans
- ▹Recognise opportunities for upselling of professional services
- ▹Lead structured post-go-live transitions to the Customer Success Manager and Technical Account Owner
Requirements
- ▹4+ years working knowledge of search, data and AI technologies, with the ability to translate business requirements into structured implementation plans
- ▹5+ years of customer-facing Technical Engagement Management experience in an agency or SaaS environment
- ▹Experience applying project management methodologies such as Waterfall, Scrum, Kanban or hybrid models
- ▹Demonstrated ability to operate effectively in a fast-paced, dynamic environment with strong organisational discipline and attention to detail
Nice to have
- ▹Project Management or Agile Certification (PMP, SAFe, Six Sigma)
- ▹Technical degree in computer science, engineering or a related quantitative field
- ▹Experience with project management systems such as Smartsheet, MS Office, Jira/Atlassian, Google Suite, Salesforce, Thoughtspot, Asana, Gainsight and Toggl
- ▹Professional fluency in a European language, preferably French, Italian or German
- ▹Working knowledge of SQL
Soft skills
What we offer
- ▹Annual base salary range of £56,500 to £78,100
- ▹Flexible workplace model with options for fully remote or hybrid work
About the company
Algolia is a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver fast, predictive search and browse experiences at internet scale, powering over 30 billion search requests every week. The company has a global presence with offices in Paris, NYC, London, Sydney and Bucharest, operates a high-trust flexible workplace, and lives by values of grit, trust, candor, care and humility.