Technical Support Specialist – French Speaking

Responsibilities

• ▹Support direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
• ▹Become an educator: train direct customers and resellers using your technical expertise of Formlabs printers
• ▹Help resellers deliver outstanding service to their customers
• ▹Collaborate on solving technical issues with the global engineering team

Requirements

• ▹Business-fluent in written and spoken French and English
• ▹Ability to quickly resolve technical issues (technical training provided)
• ▹Enjoy connecting with people and are a great listener
• ▹Comfortable and conscientious when speaking on the phone
• ▹Exceptional writing skills with proper spelling and grammar

Nice to have

• ▹Passion for 3D printing and emerging technologies
• ▹Experience in a fast-growing startup environment

Soft skills

What we offer

• ▹Hybrid work
• ▹Catered lunch at the office 3 days per week
• ▹Private health insurance (Medicare, Blue package + hospital coverage)
• ▹Monthly or quarterly public transportation pass for Budapest
• ▹Shares in the company (a double unicorn)
• ▹Free beverages and snacks at the office
• ▹All You Can Move sports pass with a 9,500 HUF monthly allowance
• ▹Free 3D prints
• ▹Inclusive, dog-friendly office with diverse and inspiring colleagues
• ▹Development opportunities both in-house and off-site
• ▹Fun team events

About the company

Formlabs' 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance and NASA.