Senior Customer Engineer, Majors - Southwest

Stack

Responsibilities

• ▹Technical Validation: partner with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to fit-for-purpose Cloudflare architectures
• ▹Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
• ▹Deliver tailored technical presentations, architectural diagrams, and demonstrations
• ▹Address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle
• ▹Include a suitable deployment strategy (Customer, Partner or Cloudflare Professional Services) in all proposals
• ▹Provide oversight to technical onboarding and implementation without executing it, serving as the primary executive and engineering contact
• ▹Design migration and onboarding blueprints (e.g. DNS migrations, Zero Trust rollouts, WAF tuning guidance) and act as lead consultant for customer engineering teams
• ▹Monitor customer health scores and telemetry, resolve integration bottlenecks, and reduce deployment risk
• ▹Carry a variable quota tied to new business and/or account growth; identify cross-sell and up-sell opportunities from product usage data
• ▹Lead technical Quarterly Business Reviews for C-level executives
• ▹Act as trusted technical advisor across the customer lifecycle, from architecture and AI control layers to security posture
• ▹Use AI agents, LLMs, and internal platforms to automate routine tasks such as RFP and security questionnaire responses, sandbox provisioning, basic telemetry monitoring, and documentation
• ▹Partner with the Enablement Team to build and govern technical resources such as SOPs, architectural best practices, and technical guides for internal teams and customers

Requirements

• ▹Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineer (years vary by level)
• ▹Ability to white-board, design, and articulate complex enterprise network and security architectures
• ▹Excellent communication skills, translating deeply technical concepts into business outcomes for engineers and C-level executives
• ▹Proven track record in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business value translation, and enterprise sales cycles
• ▹Exceptional presentation and stakeholder management skills
• ▹Depth in at least four technical areas: Internet fundamentals (OSI layers 1-7, BGP, GRE, TCP/UDP, DNS, HTTP(S), SSL/TLS), Security (WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, SASE), Performance (speed, latency, caching, video streaming, HTTP/2, TLS 1.3), and further areas including AI proficiency

Soft skills

What we offer

• ▹Benefits package for US employees covering health, financial, and time-off programs

About the company

Cloudflare runs one of the world's largest networks, accelerating and protecting millions of websites and Internet properties, from individual bloggers to Fortune 500 companies, without added hardware or software. Its culture is built on iteration and using AI to ship faster.