Redis is hiring a Technical Support Engineer for its global customer technical support team at a pre-IPO unicorn. You will diagnose and resolve complex technical issues for name-brand customers using Redis Enterprise Software, a high-performance database used by thousands of customers worldwide. The role spans the full stack, from code through sysadmin work to networking and performance, and includes supporting Redis Enterprise on major cloud platforms and container orchestration platforms.
Stack
Responsibilities
- ▹Troubleshoot and resolve complex software issues with customers, reproducing issues and replicating customer environments as needed
- ▹Document issues and contribute to internal team documentation
- ▹Collaborate with Engineering to provide solutions and deliver Root Cause Analysis
- ▹Analyze performance questions along the data path (including networks) for cloud and on-premises deployments
- ▹Provide technical expertise during testing, deployment and upgrading of Redis software
- ▹Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs and Sales
- ▹Act as the customer advocate for timely issue resolution and handle escalations, helping customers maximize the value of their Redis subscription
- ▹Participate in new product development, customer training and other support-related activities
Requirements
- ▹At least five years of relevant experience in the enterprise software industry
- ▹Strong background in scripting or programming languages
- ▹Working knowledge of cloud-based and on-premise environments
- ▹Expert working knowledge of Linux/Unix and networking (TCP/IP)
- ▹Proficient written and verbal communication and presentation skills in English
- ▹Strong technical background with excellent problem-solving and multi-tasking skills
- ▹High availability and commitment to customers
Nice to have
- ▹Bachelor of Science in Computer Science or Information Systems
- ▹Experience with NoSQL databases (especially Redis)
- ▹Experience with container orchestration environments such as Kubernetes
Soft skills
Excellent problem solvingMulti-taskingStrong communication and presentation skillsCustomer advocacy and commitmentCuriosity and persistence
What we offer
- ▹Competitive salaries and equity grants
- ▹Flexible vacation time for a healthy work-life balance
- ▹Health insurance, paid paternity leave and pension plan
- ▹Flexible working options
- ▹Team celebrations and recreation events
- ▹Learning and development opportunities
- ▹Ability to influence a high-performance company on its way to IPO
About the company
Redis builds the product behind the fast apps the world runs on, serving more than 10,000 customers worldwide. The company values curiosity, diversity of thought and innovation, and is committed to an inclusive work environment.
Languages: Angol (magabiztos írásban és szóban)
Education: BSc informatika vagy információs rendszerek (előny)