Help Desk Coordinator

Job Summary

The Help Desk Coordinator will coordinate service requests and work orders across a large-scale electromechanical maintenance and Facility Management project, ensuring effective Help Desk operations and accurate use of the CAFM system.

Key Responsibilities

• Manage daily FM Help Desk operations.

• Receive, log, categorize, assign, and monitor maintenance requests.

• Maintain accurate work-order information within the CAFM system.

• Coordinate with customers, engineers, supervisors, and technicians.

• Monitor outstanding work orders and support timely completion.

• Train users on CAFM functionality and established workflows.

• Monitor compliance with Help Desk and CAFM procedures.

• Prepare operational and performance reports.

• Analyze service issues and support fast and effective resolution.

Requirements

• Higher education degree.

• Minimum 2 years' experience in Help Desk operations or Customer Service within FM or a related environment.

• Previous supervisory-level experience.

• Experience using electronic work-management systems.

• CAFM experience strongly preferred.

• Good understanding of technical and non-technical FM services.

• Strong Microsoft Office skills.

• Fluent in Arabic and English, spoken and written.

• GCC experience preferred.