Forward Deployed Engineer

About the Role This is a founding Forward Deployed Engineer role at an early-stage data infrastructure startup, sitting at the intersection of customer success and engineering. You'll be the primary technical bridge between the company's largest customers and its product team — owning complex scraping and data extraction challenges end-to-end while helping define a function from the ground up. What You'll Do Work directly with key customers to understand and solve their web scraping and data extraction challenges. Own customer requests end-to-end, driving outcomes that measurably improve satisfaction and retention. Manage and support a team of scraping engineers who build and maintain data pipelines for customers. Surface direct customer context and feedback to the core engineering team to influence the product roadmap. Define and scale the Forward Deployed Engineer function as the company grows. What We're Looking For 3+ years of professional engineering experience building and shipping software systems. 1+ years of direct customer-facing technical work — solutions engineering, technical account management, sales engineering, or equivalent. Hands-on experience building, debugging, and maintaining web scraping or data extraction infrastructure at scale. Proficiency with scraping frameworks such as Selenium, Puppeteer, BeautifulSoup, Scrapy, or similar tools. Familiarity with bot detection evasion, request infrastructure, or anti-scraping mitigation techniques. Demonstrated ability to manage or mentor engineers, translating customer needs into technical requirements. Track record of improving NPS, customer satisfaction, or sales velocity through technical delivery. Experience at an early-stage or growth-stage startup (Series A or earlier preferred). Background working with data-focused buyers — investment analysts, heads of data, or founders — is a strong plus. Experience with data quality assurance, validation pipelines, or structured data delivery is a bonus. Compensation & Benefits Salary: $140,000 – $160,000 USD annually. Visa sponsorship is not available for this role. Location On-site in New York City, NY . Candidates must be based in or willing to relocate to NYC.