AI Adoption Lead

What You’ll do

Your key accountabilities will include

• Act as the embedded AI adoption partner for an M&S business unit, building trusted relationships with BU leadership and operational teams and becoming the go-to person for AI in the business

• Support the adoption of AI use cases end-to-end, from spotting the opportunity through to embedding into real workflows, including agentic AI opportunities using Copilot Studio, Agents and workflow automation

• Drive measurable value from AI, moving colleagues from awareness and access into confident, everyday use, and tracking adoption and value metrics for the business unit

• Coach colleagues to become confident, effective users of AI through role-specific sessions, floor walks and drop-ins, and bring AI to life through engaging comms, success stories and a network of local champions

• Feed business insight, pain points and use case demand back into the wider AI Accelerator to shape capability priorities, while making sure AI use stays within M&S's Fair Usage, Responsible AI and Data Governance frameworks

Who you are

Your skills and experience will include

• Experience driving AI, digital or technology adoption in a business or operational environment, with hands-on experience shaping and embedding use cases with business teams

• Strong working knowledge of M365 Copilot and how AI is used in real workflows, and curious and hands-on with AI in your own work

• Confident working directly with business stakeholders from operational colleagues through to senior leaders, with strong communication skills that make AI practical, relevant and outcome-focused

• Change management experience embedding new behaviours and ways of working, comfortable in ambiguity and able to make progress without a fixed playbook