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Sales Engineer, Enterprise

Zapier
Backend Developer • Remote • Full-time • 📍 Remote (North America)
📄 View original listing (EN)

Sales Engineer (Solutions Architect) role on Zapier's Sales team, blending technical consulting, solution development, and direct sales collaboration. You partner with the team to develop the go-to-market strategy and close key Enterprise customer accounts, acting as a trusted advisor on automation and integration efforts. You navigate complex, multi-party sales, design joint integration architectures with customers' engineering teams, and serve as the primary conduit between go-to-market and Engineering. Zapier is an all-remote company; this role is open across the Americas.

Responsibilities

  • ▹Take a consultative approach to understand customers' technical needs and pain points, presenting tailored solutions using Zapier's Enterprise Automation platform
  • ▹Drive revenue by positioning Zapier as an integral part of customers' business strategy through value-driven proof-of-concepts, customized demos, and solution discussions
  • ▹Collaborate with cross-functional teams including Engineering, Product, and Customer Success to develop integration architectures and long-term adoption strategies
  • ▹Advocate for customers and influence the product roadmap so Zapier's platform evolves to meet enterprise customer needs
  • ▹Educate customers as a trusted advisor on automation workflows and consult with product and engineering leaders
  • ▹Bring accounts to technical close by navigating complex, multi-party sales and designing joint integration architectures

Requirements

  • ▹5+ years in technical pre-sales at B2B SaaS companies or customer-facing technical consulting roles involving business-and-technical relationship management
  • ▹Technical acumen: familiarity with core computing concepts, having implemented technical projects, comfortable getting into technical implementations and scoping customer requirements
  • ▹Ability to advise architectural best practices to senior technical stakeholders and manage expectations relative to product capabilities
  • ▹Consultative approach to understanding customer needs and providing innovative solutions to both technical and non-technical stakeholders
  • ▹Ability to quickly build and maintain senior-level relationships, establishing trust with business and technical teams
  • ▹Adaptability and hands-on problem solving in dynamic, evolving environments
  • ▹Cross-functional collaboration across Growth, Engineering, and Product from pre-sale to post-deployment
  • ▹Data-driven approach using quantitative and qualitative data to craft impactful technical plans
  • ▹Self-motivated, thriving in ambiguity
  • ▹AI fluency: using AI as part of daily operation, with demonstrable workflows, iteration, and ownership of outputs
  • ▹Proven success closing 6-figure software deals and maintaining relationships with senior stakeholders

Soft skills

Consultative selling approachRelationship building and nurturing at senior levelsAdaptability and problem solvingTechnical innovation and mentorshipCross-functional collaborationSelf-motivation and comfort with ambiguity