Job · Lead

Engineering Manager - Assistance

Backend Developer • Lead • On-site • Full-time • 📍 Berlin

An Engineering Manager role in N26's Assistance segment, leading and growing a team of engineers to deliver a world-class customer support experience. The position emphasizes people leadership, collaboration with product managers, and improving tooling and processes for operations staff.

Responsibilities

▹Support, develop, and grow a team of engineers through 1:1s, goal setting, and constant feedback
▹Recruit, manage, and retain top talent for the delivery teams
▹Create growth opportunities and address skill gaps via mentoring and performance management
▹Build a high-performing, positive work environment based on transparency, accountability, and trust
▹Collaborate with product managers and operations on project planning, dependency and risk management
▹Connect with management and other teams to unblock dependencies and provide visibility

Requirements

▹Experience growing, coaching, mentoring, and giving feedback, including difficult conversations
▹Experience managing and delivering impactful projects
▹Experience working on a rapidly evolving product in an agile environment
▹Strong leadership, planning, and communication skills
▹Professional proficiency in written English

Nice to have

▹Previous experience in a FinTech company or DevOps-enabling environment
▹Good understanding of infrastructure, operations, and engineering

Soft skills

Strong leadership and people-focusPassionate about improving the work environmentStrong communication and planningComfortable in a fast-paced, growing company

What we offer

▹Personal development budget, discounted public transit pass, German language classes
▹Fitness memberships, childcare services, N26 premium bank card, employee loans
▹Choice of Mac or Windows laptop
▹26 vacation days (Austria & Germany, up to 30) / 24 days in Spain (up to 28), plus relocation and visa support

Languages: angol