Knock is a remote-first (with a NYC base) Series A startup of 20+ employees. The platform team builds, scales, and maintains the core services and infrastructure that run Knock, with a high degree of ownership and autonomy. The team obsesses over the reliability and availability of the service. Fully remote (US).
Responsibilities
- ▹Adopt a Terraform-backed EKS cluster, modernizing and maintaining it for elastic scale, reliability, performance, and security
- ▹Troubleshoot Postgres performance and queues of every shape and size, with a plan for scaling another 10x to 100x
- ▹Identify and correct scaling issues before they affect customers using telemetry and traces in Datadog, AWS CloudWatch, and Honeycomb, getting into the codebase to fix blind spots
- ▹Maintain and improve on the >99.95% uptime track record
- ▹Support the product engineering team in moving fast, improving developer experience through canaries, faster cycle time, and blue/green deploys
- ▹Join on-call rotations with the rest of the engineering team
Requirements
- ▹4+ years experience as a DevOps engineer or similar in a startup or mid-sized company working with complex systems at scale
- ▹Experience working in and on production Kubernetes clusters using infrastructure as code (Terraform, or others like Pulumi or CloudFormation)
- ▹Experience with complex AWS deployments (multi-account, complex VPC structure to support EKS, EKS experience)
- ▹Experience operating and scaling database technologies; significant experience with at least one of Aurora Postgres, Mongo, or ClickHouse is a must
- ▹Some experience or familiarity operating and scaling queues and streams across SQS, Kinesis, Kafka or similar
Soft skills
Strong problem-solving skills with a focus on reliability, scalability, and performanceStrong communication skills and ability to work in a fully distributed, remote-first teamComfortable writing long-form documents (runbooks, internal documentation)High autonomy and high accountability, bringing the team along when raising standards
What we offer
- ▹Remote-first team with a NYC base