Serverfarm – a leading developer and operator of data centers – is seeking an SVP Operations. Deputizing for the COO, the role provides leadership across global operations, strategic priorities, and major business initiatives, serving as second-in-command to ensure continuity of decision-making and execution.
Stack
Responsibilities
- ▹Deputize for the COO, providing leadership across global operations, strategic priorities, and major business initiatives; ensure continuity of decision-making and execution
- ▹Represent Operations with executive leadership, the Board, investors, and key customers; translate corporate strategy into operational plans and long-term growth roadmaps, partnering with Product, Development, Construction, Finance, Legal, Security, and Commercial teams
- ▹Establish and govern global operational standards, SOPs, maintenance frameworks, and KPI framework (uptime, SLA, MTTR, energy, safety, staffing, customer experience)
- ▹Ensure robust compliance frameworks are maintained across all operating regions, including regulatory obligations, customer commitments, certifications, and internal controls
- ▹Oversee business continuity, disaster recovery, and crisis management processes; lead RCA and executive response for major incidents
- ▹Drive continuous improvement, standardization, and efficiency across regions
- ▹Provide executive oversight of the Global Network Operations Centre (GNOC), ensuring 24x7 monitoring, incident response, and escalation management
- ▹Lead the global safety program, ensuring a strong safety culture, regulatory compliance, and risk management
- ▹Provide executive oversight of critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of critical assets
- ▹Partner with Development, Construction, and Engineering to embed operational requirements; standardize commissioning, integrated systems testing, and operational handover
- ▹Establish executive relationships with key hyperscale, enterprise, and strategic customers; own oversight of escalations and ensure timely resolution
- ▹Lead operational service delivery to consistently achieve SLAs and contractual commitments
Soft skills
About the company
Serverfarm is a leading developer and operator of data centers with over 750 locations and key customer relationships in 45 countries across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. In September 2023, Manulife Investment Management acquired a controlling interest in the company. With its award-winning InCommand platform, Serverfarm is positioned to capture growing demand for data center capacity driven by AI adoption and cloud migration, targeting 4x growth over the next four years.