A full-time or part-time (30 hrs/week, students welcome) Support Associate role on Wolt's German region Support team in Budapest, part of the Shared Service Center, assisting customers, courier partners, and venues across multiple countries via live chat and phone. No previous experience required - training provided.
Responsibilities
- ▹Assist customers, courier partners, and venues across multiple countries via live chat and phone
- ▹Help ensure smooth and efficient delivery operations
- ▹Work closely with the support team and other Wolt teams to continuously improve the service
Requirements
- ▹Professional working proficiency in German, both writing and speaking
- ▹Clear, warm communication with a customer-first mindset
- ▹Quick learner, able to multitask and enjoy a fast-paced environment
- ▹Availability and the right to work in Hungary
- ▹Able to work a minimum 30 hours per week across different shift types (morning, evening, weekend) as the operation runs 24/7
Nice to have
- ▹Previous customer service experience (a bonus, not required)
Soft skills
Clear and warm communicationCustomer-first mindsetQuick learnerMultitasking in a fast-paced environment
What we offer
- ▹Starting salary of 467,000 HUF gross per month for a 40-hour full-time position, plus shift and language allowance
- ▹Student base hourly rate of 2,300 HUF
- ▹Medical insurance
- ▹Wolt credits cashback benefit
- ▹Sports discounts
- ▹Access to Wolt-wide training programs
- ▹Fruits, snacks and drinks at the office
- ▹A friendly, growth-oriented environment
Languages: German (professional working proficiency)