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Support Team Lead, Shared Services Center

Wolt
Backend Developer • Lead • Vor Ort • Vollzeit • 📍 Budapest
📄 Originalanzeige ansehen (EN)

A leadership role heading Wolt's high-performing Support team within the Shared Services Center, responsible for hiring, mentoring, and ensuring the team exceeds performance targets while fostering a culture of excellence and accountability.

Responsibilities

  • ▹Recruit, mentor, and manage a customer-facing support team
  • ▹Provide regular feedback and hold performance reviews to ensure KPI achievement
  • ▹Lead by example in customer interactions and set ambitious service targets
  • ▹Run team engagement initiatives such as feedback sessions and workshops
  • ▹Analyze data and translate insights into clear actions for improvement
  • ▹Collaborate cross-functionally to ensure consistent tone and service across stakeholders

Requirements

  • ▹Previous experience leading a customer-facing team
  • ▹Strong communication skills in English
  • ▹Analytical mindset with the ability to turn data into actionable steps
  • ▹A passion for mentoring and helping others grow
  • ▹Ability to multitask and thrive in a fast-paced environment
  • ▹Hands-on, proactive, and solutions-oriented attitude

Soft skills

Leadership and mentoringAnalytical mindsetStrong communicationMultitasking under pressureProactive and solutions-oriented

What we offer

  • ▹Wolt Credits
  • ▹Employee Assistance Programme (EAP)
  • ▹Cafeteria - SZÉP card (Wolt Magyarország Kft)
  • ▹Breakfast, fruits, and snacks in the office
Languages: English (strong communication skills)