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Business Analyst – Complaints Management Area (Junior/Regular)

Backend Developer • Junior • Vor Ort • Vollzeit • 📍 Warszawa

Business Analyst role in the complaints management area at junior or regular level, gathering, analyzing and documenting business requirements.

Responsibilities

  • Gathering, analyzing and documenting business requirements
  • Collaborating with business stakeholders and IT teams
  • Translating business needs into system solutions

Requirements

  • Minimum 1 year of experience (Junior) or minimum 3 years of experience (Regular) as a Business Analyst
  • Experience in gathering, analyzing and documenting business requirements
  • Ability to collaborate with business stakeholders and IT teams
  • Highly developed analytical and communication skills
  • Knowledge of tools such as Excel, Jira, Confluence
  • Ability to translate business needs into system solutions
  • Independence and proactivity
  • Ability to work in a dynamic environment

Soft skills

Highly developed analytical skillsStrong communication skillsIndependenceProactivity