Data Analyst - Quality & Fraud (They/She/He)
Glovo, part of the Delivery Hero Group, is seeking a Senior Data Analyst for its Courier Fraud team within Global Operations. The role drives the design, monitoring and implementation of the global anti-fraud and risk mitigation strategy, delivering data-driven insights, detection frameworks and dashboards to reduce malicious activity and keep Glovo's courier fleet fair and secure.
Responsibilities
- ▹Own and define the global courier fraud strategy across all Glovo markets, ensuring consistent implementation and continuous improvement.
- ▹Proactively address key courier-related challenges at local, regional and global levels.
- ▹Develop scalable self-service dashboards and monitoring tools that empower local teams to act on quality-related insights.
- ▹Perform deep-dive analyses to identify the drivers of quality gaps and propose clear, actionable solutions.
- ▹Provide regular updates and reports to leadership on courier quality performance, highlighting risks and opportunities.
- ▹Develop analytical models and frameworks to monitor fraud risks, predict potential no-shows, and optimize fleet distribution.
- ▹Collaborate cross-functionally with Operations, Fraud Prevention, Product and Data teams to align strategies and ensure impact.
- ▹Understand couriers' pain points and motivations to design data-informed solutions that drive satisfaction and operational excellence.
Requirements
- ▹Degree in Engineering, Business, Economics, Project Management, Business Analytics or any data-driven domain.
- ▹3+ years of experience providing internal teams with data to make decisions and proven experience actioning those insights (a must).
- ▹Strong analytical and coding skills: good SQL and Excel proficiency (or extensive coding experience) and BI platform experience (Looker, Tableau, PowerBI).
- ▹Strong strategic vision and business mindset.
- ▹Excellent problem-solving and analytical skills, comfortable breaking down complex problems into solutions.
- ▹Comfortable working in a high-growth, high-performance environment, dealing with ambiguity while maintaining a positive mindset.
- ▹Exceptional verbal and written communication skills (English is a must).
- ▹Proactive, organized and detail-obsessed.
Soft skills
What we offer
- ▹An equity plan that lets you own a piece of the company.
- ▹Top-notch private health insurance.
- ▹Monthly Glovo credit.
- ▹Discounts on transportation, food and even kindergarten expenses.
- ▹Discounted gym memberships.
- ▹Extra time off, work from home two days a week, and work from anywhere for up to three weeks a year.
- ▹Enhanced parental leave and office-based nursery.
- ▹Online therapy and wellbeing benefits.
About the company
Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform operating in around 70 countries and headquartered in Berlin. It is the fastest-growing multi-category app connecting millions of users with 170,000+ local businesses and couriers across 1500+ cities in 23 countries, with a vision of building the largest marketplace in your city.