Senior Customer Success Architect, France
The Customer Success Architect (CSA) is a strategic role focused on aligning GitLab's platform with customers' business objectives and driving long-term success. As a trusted advisor, you'll build consultative relationships with key customers, leveraging DevSecOps best practices and deep product knowledge to help them navigate complex challenges. You'll also act as a liaison between customers and the GitLab ecosystem, collaborating with Product Management, Engineering, Sales, and Professional Services. This France-based role requires fluent French.
Responsibilities
- ▹Partner with customers to turn desired business outcomes established in the pre-sales command plan into actionable objectives.
- ▹Know the GitLab platform, best practices, and use cases to guide the customer and their future adoption.
- ▹Act as the GitLab liaison for questions, issues, or escalations, working with Support, Product Management, and other teams as needed.
- ▹Own a book of assigned customers, focusing on increasing adoption, ensuring retention and growth, and overall satisfaction.
- ▹Provide onboarding activities and build Customer Success Plans with critical goals and key performance indicators.
- ▹Program manage account escalations and provide insights on the availability and applicability of new GitLab features.
- ▹Support GitLab Services in identifying and recommending training opportunities.
Requirements
- ▹Understanding of Git and typical branching strategies.
- ▹Knowledge of the software development lifecycle and development pipeline.
- ▹Understanding of continuous integration, continuous deployment, and DevSecOps.
- ▹Prior experience in Customer Success or an equivalent history of increasing satisfaction, adoption, and retention.
- ▹Experience partnering with customers to define and achieve business outcomes.
- ▹Exceptional verbal, written, organizational, presentation, and communication skills.
- ▹Project management experience and skills.
- ▹Strong technical, analytic, and problem-solving skills.
- ▹Ability to travel if needed and comply with the company's travel policy.
- ▹Fluent French.
Soft skills
What we offer
- ▹Flexible paid time off.
- ▹Team Member Resource Groups.
- ▹Equity compensation and Employee Stock Purchase Plan.
- ▹Growth and Development Fund.
- ▹Parental leave.
- ▹Fully remote work.
About the company
GitLab is an intelligent orchestration platform for DevSecOps, trusted by more than 50 million registered users and over half of the Fortune 100. The company operates as an all-remote, async-first organization and embeds AI as a core productivity multiplier across its products and teams.