Merchant Security Expert with Spanish and English
SumUp, a global fintech company, is looking for a Merchant Security Expert to join its international Customer Support team specializing in Risk & Fraud. The role focuses on handling transaction-related requests, verifying documents and supporting Spanish and English-speaking customers via phone, chat and email. This is an on-site position based in Sofia, involving specialized security calls with a low phone volume.
Responsibilities
- ▹Proactively address a variety of transaction-related requests from merchants while following security rules and procedures
- ▹Act as the voice of the internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments
- ▹Monitor merchant behavior in compliance with AML rules and internal terms and conditions
- ▹Review customer business and adjust payment limits using sound decision-making
- ▹Support Spanish and English-speaking customers through phone, chat and email, handling each issue on the most suitable channel
Requirements
- ▹Excellent language skills in both Spanish and English
- ▹Strong communication skills, handling customer interactions with ease and patience
- ▹Curiosity and persistence to solve issues efficiently
- ▹Strong organizational skills, even in stressful situations
- ▹Attention to detail
Soft skills
What we offer
- ▹25 days of paid leave, increasing with tenure, plus paid vacation for certain occasions
- ▹Paid 1-month sabbatical after 3 years
- ▹Individual learning budget and up to 10 days of educational leave
- ▹Monthly digital food vouchers
- ▹Monthly budget for a wide choice of benefits and discounts (re:benefit platform)
- ▹Additional health insurance, life insurance and co-sponsored Multisport card
- ▹Funded therapy and coaching sessions with licensed psychotherapists
- ▹Child birth/adoption bonus
- ▹Free shuttle buses from Joliot-Curie metro station
- ▹Referral bonus
About the company
SumUp is a global FinTech company driven to empower small businesses across the globe by de-hassling their lives and helping them succeed. Its vision is to build the first-ever global card acceptance brand, with small businesses in over 31 countries relying on SumUp to get paid. SumUp is an Equal Employment Opportunity employer with a team of 3000+ people from 60+ countries across four continents.