AI Operations & Automation Manager - Europe/LATAM
Storyblok is scaling rapidly, and as AI Operations & Automation Manager you will own the optimisation of the Operations (finance and people teams) application stack and take end-to-end ownership of the finance-specific tech stack. Your primary objective is to optimise existing Operations processes to best-in-class standards, championing automation and process optimization with the help of AI and other leading tools to boost data quality and integrity and maximise output of existing resources. You will partner with Operations, Sales, Product, Data, and Revenue Operations to guide system changes, shape development roadmaps, and safeguard data integrity company-wide.
Responsibilities
- ▹Identify, design, and implement automation opportunities using AI tools, machine learning, and robotic process automation (RPA) to streamline workflows; spot bottlenecks and implement pragmatic solutions
- ▹Proactively monitor the automation and AI landscape, produce structured assessments for new tools, and lead stakeholder alignment for tool adoption or deprecation; monitor, maintain and improve the existing AI toolchain for data governance and continuous performance improvements
- ▹Use AI for proactive, predictive maintenance and risk assessment to prevent operational failures, with main focus on Finance, Human Resources and Operations
- ▹Define and monitor key metrics (e.g., efficiency gains, reduction in manual effort) to measure the success of automated solutions (ROI)
- ▹Implement technical solutions that enhance the security posture and support ISO 27001/SOC 2 or other audits
- ▹Schedule and monitor system exports, snapshots, and core-IT backups; maintain retention policies to guarantee data completeness and recoverability
- ▹Troubleshoot finance-system issues, maintain runbooks, and deliver regular training sessions on system usage and security best practices
- ▹Collaborate with and coach the HRIS Manager on automation opportunities and AI usage for the HR systems, keeping the employee experience in mind
Requirements
- ▹Bachelor's degree in Information Systems, Computer Science, Accounting, Finance, Business Informatics, or a related field
- ▹Minimum 6+ years in finance or HR/people operations, or workflow automation in operations/backoffice departments in fast-paced companies, ideally within a SaaS or technology-driven environment
- ▹Claude Code proficiency required; familiar with SuiteScript/workflow configuration or JavaScript
- ▹Familiarity with Google Sheets/Excel modelling and the ability to replace those
- ▹Familiarity with good coding practices (version control, structured error handling, workflow testing, release notes) and excellent command of Git
- ▹Solid understanding of APIs, webhooks, and JSON-based integrations
- ▹At least 3 years working with NetSuite OneWorld (or comparable ERP) in a multi-entity, multi-currency setup; hands-on with at least one satellite tool (Sigma, Spiff, Yokoy, Deel, etc.)
- ▹Familiarity with HRIS and ATS systems (BambooHR, Greenhouse, and similar)
- ▹Good working knowledge of N8N, Zapier, Celigo; familiarity with Sigma or similar BI visualisation tools
- ▹Excellent English communication and written skills
- ▹AI literacy: ability to leverage AI tools to enhance productivity, decision-making, and quality of work with sound judgment
Nice to have
- ▹Master's degree
- ▹Professional accounting qualification (ACCA, CPA, CIMA) and/or NetSuite credentials (SuiteFoundation, Administrator)
- ▹SQL/Python knowledge
- ▹Other languages besides English
Soft skills
What we offer
- ▹Monthly remote work stipend (home internet costs, electricity)
- ▹Home office equipment package at the start (laptop, keyboard, monitor)
- ▹Home office equipment upgrade (furniture, ear plugs) or membership to a local co-working space after onboarding
- ▹Sick leave benefit, parental leave and 25 days of annual leave plus local national holidays
- ▹Personal development fund for courses, books, conferences, and material
- ▹VSOP (Virtual Stock Option Plan)
- ▹Annual international team-building trip, quarterly and monthly online get-togethers
- ▹Fully remote work with flexible schedules and work-life balance at its core
About the company
Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era, delivering structured and consistent content everywhere: websites, apps, AI search, and beyond. Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok. It is a fully remote, international company committed to diversity and inclusion.